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  • Job Title: Senior AV Coordinator
  • Employment Type: Full Time
  • Date Posted: 11/21/2017
  • Location: Washington, DC
  • Job #: JO-1711-828

Senior AV Coordinator (Bilingual) – Washington, DC
 
Primary Function
Ensure that the overall functions of the audiovisual (AV) team office and service desk are running smoothly. Provide service support, communicating in both English and Spanish, to client, team leaders, company, and a team of technicians servicing a high-end conferencing and audio visual environment.
 
 
Responsibilities & Duties

  • Gather and assess service requests. Fill, filter or assign services as needed
  • Create online schedule for streaming events, monitor stream for quality control and correct or report any problems
  • Responsible for AV Help Desk. Answer phone and manage all reported incidents
  • Upload to client server and edit, as needed, all events with recording requirements
  • Interface with Conference Event Planners to ensure AV needs are communicated
  • Provide on-site support for large-scale, last-minute and priority meetings and events
  • Manage timekeeping for employees and freelancers and reconcile invoices
  • Organize media assets and other client deliverables
  • Responsible for tracking and control of physical AV assets in the infrastructure
  • Assist with dissemination of customer service surveys and collection of data
  • Gather data for measuring KPI and SLA performance, services information and performance data
  • Responsible for the management and control of storage media, backup and recovery schedules, testing, storage planning, allocation, monitoring and decommissioning
  • Manage vendor relationships, order supplies and conduct equipment ordering and shipping
  • Coordinate invoicing and conduct business with site staff and HQ office
  • Participate in weekly meetings
  • Perform other duties and special projects as assigned

 
Requirements

  • Ability to read, speak and effectively communicate in English & Spanish languages; Ability to thrive in a multicultural and multilingual environment
  • Excellent customer service skills; Must be creative and flexible in interacting & communicating with coworkers and clients, often under deadline pressure
  • A positive and proactive attitude and a willingness to jump in and help
  • Excellent organizational and multitasking skills
  • Must be extremely detail oriented
  • Ability to interface effectively with a variety of people including dignitaries, executives, AV technicians, engineers and vendors to establish productive, ongoing relationships
  • Ability to maintain high level of professionalism in a multicultural corporate environment
  • Familiarity with AV, Video Production or IT terms and equipment functions preferred
  • Proficiency in Microsoft Office, particularly Excel and ability to learn custom software
  • Candidate must be willing to undergo background check

 
Education & Experience

  • Bachelor’s Degree in Communications, Media, Audio or related field preferred
  • 3+ years’ experience in AV, office management, administrative assistant or office Production Assistant duties

 
TO APPLY
http://teampeople.force.com/careers
 
CUSTOMER SERVICE COMMITMENT
TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way necessary. TeamPeople is an Equal Opportunity Employer.
 
 
 
 
 

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